At Grosso Commercio, customer satisfaction is our top priority. While we strive to ensure all our products meet the highest standards, we understand that issues may arise. Our return policy is as follows:

Eligibility for Returns

  • Only items that are damaged, defective, or incorrect upon delivery are eligible for return.

  • Requests for return must be made within 7 days of receiving the goods.

  • Items must be unopened, unused, and in their original packaging.

Non-Returnable Items

  • Perishable goods (e.g., spices, grains, frozen products, oils) are non-returnable unless damaged or compromised during transit.

  • Custom orders or products labeled under your private brand are also non-refundable unless faulty.

Return Process

  1. Contact our customer service team at [email/phone] with your order number and details of the issue.

  2. We may require photo evidence of the damage or issue.

  3. If eligible, we will arrange for a replacement or issue a credit/refund to your account.

Refunds

  • Approved refunds will be processed within 5–10 business days via your original payment method or company credit.